We will send you an order confirmation when your order has been received. It will contain the details of your order as well as the status. We will also send you a shipping confirmation when your order has actually shipped. All orders are shipped by UPS and you can check the status of your order at any time by visiting our order tracking area.

Is it safe to use my credit card?

Absolutely. We use a third party organization to keep your information completely safe. We guarantee that each purchase you make is protected and safe. We do not collect or retain your credit card information. Please see our privacy & security area for more information.

What is your privacy policy?

We earn your trust by collecting only the minimum amount of information that we need to process your orders quickly and accurately — and by keeping your personal information confidential. All credit card transactions are conducted through a completely secure third party and we do not have access to your credit card information. Please see our privacy & security area for more information.

What are my payment options?

We accept MasterCard, Visa, Discover, American Express, checks and money orders. Please see our privacy & security area for more information.

Can I cancel an order after it has been submitted?

Yes. All you need to do is send us an email as soon as possible. (We cannot cancel an order once it has entered the shipping process.) Be sure to include your name, email address, order confirmation number, and the product you want to cancel (including any information you have). If you want to change the quantity of an item, please tell us that as well.

Can I return a product?

Yes. We unconditionally guarantee every item we sell. If you are not completely satisfied with your purchase, simply return it to us within 30 days with the invoice form for a full refund.

Does OneCook offer any gift services?

We have great gift recommendations in our Special Occasions areas, located on the left side of each page, for everyone on your list.

How do I contact OneCook.com?

Just click here to contact us and tell us your concern, and we'll be in touch with you as soon as possible.