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Specials
Specialty Dreams Warranties and Guarantees
gifts from around the world PRODUCT EXCELLENCE GUARANTEE

Every product you buy from the Specialty Dreams website or our full color catalog must be free of defects or you may return it immediately to us for replacement. Please contact us immediately to expedite this process.

RETAIL VALUE AND SUBSTITUTIONS

Our Guarantees
gifts from around the world Fashion Jewelry
Fine Jewelry
LCD or Mechanical Watch
Quartz Movement Watch
Wall Clock
Cubic Zirconia Jewelry
35MM Camera
Every product is shown with a retail price. This dollar amount is intended only to provide a general index of the items value. Since there may be considerable differences in the prices charged from store to store due to competitive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions. Our objective in assigning these prices is to provide an approximate guide to item values. Every effort has been made to assign prices that are both moderate and realistic in relationship to comparable items in a wide cross section of retail stores across the nation.

We reserve the right to update model designs, or substitute modes or colors whenever these changes represent an equal or better value for our customers. Items illustrated in this catalog are actual photos of the products available at the time of "printing". An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown are close approximations. Although our staff of proofreaders work diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.

 
LIMITED LIFETIME FASHION JEWELRY GUARANTEE

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gen or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to our service center at:
Customer Satisfaction
P.O. Box 1600
Woodland Hills, CA 91365
with the Guarantee Certificate that accompanied the item. Include $7.50 per item to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic zirconia.

 
FINE JEWELRY LIMITED GUARANTEE

Our fine jewelry is guaranteed to be as described. If not completely satisfied, return merchandise within five days of delivery for replacement or full refund. Jewelry must be returned to us in its original condition with the original invoice.
Specially sized rings can not be canceled or returned for refund.

 
3 YEAR CUBIC ZIRCONIA LIMITED GUARANTEE

Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to our service center:
Customer Satisfaction
P.O. Box 1600
Woodland Hills, CA 91365

 
2 YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

We will repair at no charge the mechanism of any watch purchased from us which proved defective within 2 years of purchase date. Simply return the watch postage prepaid to our service center at:
Customer Satisfaction
P.O. Box 1600
Woodland Hills, CA 91365
with the Guarantee Certificate that accompanied the watch. Include $5.00 per item to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification, or abuse. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, leather, or plastic band. To replace metal, special decorative or jeweled ladies watch bands contact us for a price quote. This guarantee does not cover analog quartz watches or watches that are covered by the respective manufacturers guarantee included with the watch.

 
1 YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to our service center at:
Customer Satisfaction
P.O. Box 1600
Woodland Hills, CA 91365
This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, leather, or plastic band. To replace metal, special decorative or jeweled ladies watch bands contact us for a price quote. This guarantee does not cover analog quartz watches or watches that are covered by the respective manufacturers guarantee included with the watch.

 
1 YEAR WALL CLOCK GUARANTEE

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to our service center at:
Customer Satisfaction
P.O. Box 1600
Woodland Hills, CA 91365
with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

 
1 YEAR 35MM CAMERA LIMITED WARRANTY

Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced. Simply return the camera, postage prepaid and insured to our service center at:
Customer Satisfaction
P.O. Box 1600
Woodland Hills, CA 91365
with the Warranty Certificate that accompanied the wall clock, a copy of your invoice, and your check or money order for $5.00 per item, to cover cost of handling, return postage and insurance.

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